Managed IT & OT (Infrastructure)

Managed Infrastructure Services supported by Level 1 (L1) and Level 2 (L2) engineers offer a strong value proposition for enterprises seeking reliable, cost-effective IT operations and support.

Key Benefits:

24/7 Monitoring and First-Line Support (L1): L1 engineers handle initial incident detection, basic troubleshooting, and escalation—ensuring quick response times and minimizing downtime.
Advanced Troubleshooting and Root Cause Analysis (L2): L2 engineers provide deeper technical support, managing escalated issues, system administration tasks, and proactive problem resolution.
Scalable Service Delivery: A managed team model allows clients to scale support based on business needs, without the burden of in-house recruitment or training.
Cost Optimization: Offshore or hybrid L1/L2 support models deliver high service quality while reducing operational costs for clients.
Improved Business Continuity: With a managed infrastructure team in place, clients benefit from enhanced system availability, reduced risk, and stronger compliance.

Get SOW and Commercial

Get Wireless Infrastructure Design & Service

IT /OT Network Assessment

Remote Operation Center @ INR 500/-

Call-Based or On-demand Offering (India only)
A Call-Based Managed Service Model is a flexible and cost-efficient support solution that allows customers to access expert IT services as needed, without committing to a full-time or ongoing contract. This model is ideal for businesses that require occasional support, system interventions, or project-based assistance.

On-demand service means quick engagement and resolution, reducing downtime and improving operational efficiency.
Pay only for the services used, avoiding the overhead of full-time support staff or long-term contracts.
Ideal for small and mid-sized businesses or companies with fluctuating support needs.
Easily scalable based on incident volume or special projects e.g. Manufacturing (Production)
Complements internal teams by handling overflow, after-hours calls, or specialized issues beyond in-house expertise.