An Antivirus Response Professional Service is a specialized IT security service offered by cybersecurity firms or managed service providers (MSPs) to help organizations effectively detect, respond to, and recover from malware infections or other endpoint-based threats. It typically includes:
AGR Professional Service
Threat Detection & Analysis
- Real-time monitoring of antivirus logs and alerts.
- Investigation of suspicious activity or malware behavior.
- Identification of false positives and actual threats.
ncident Response
- Immediate containment of infected devices.
- Root cause analysis to determine infection vector.
- Removal of malware using professional tools and techniques.
Remediation & Recovery
- Restoration of affected systems from backups.
- Patch management to close security gaps.
- Validation of system integrity post-remediation.
Reporting & Compliance
- Detailed incident reports for internal and regulatory use.
Proactive Recommendations
- Antivirus policy tuning.
- User awareness training.
- Suggestions for endpoint hardening.